Frequently Asked Questions

ZOGURI

What is Zoguri?  
Zoguri (“Zoh-guhr-eye”) is an L. reuteri yogurt-based supplement containing prebiotics, probiotics, and postbiotics. It includes seven species of beneficial bacteria, featuring two strains of L. reuteri—a keystone species lacking in 96% of Americans¹ -and is specifically formulated to replenish these strains in a tangy, yogurt-like supplement taken daily.

What makes Zoguri different from other probiotic supplements?  
Zoguri is the first and only all-natural, fermented, multi-strain probiotic supplement that combines two strains of the keystone species of L. reuteri, along with five other beneficial bacteria that have been demonstrated to have health benefits. Unlike other probiotic supplements and pill alternatives, Zoguri is an all-natural, fermented prebiotic, postbiotic, and probiotic with only 4 ingredients. Our hand-crafted process results in high concentrations of essential bacteria without any additives or synthetic compounds.

What ingredients are in Zoguri? 
Zoguri contains whole milk, live cultures, organic inulin, and salt.  

Which bacterial strains are in Zoguri? 
Zoguri contains keystone strains L. reuteri, ATCC PTA 6475 and L. reuteri, DSM 17938, along with S. thermophilus, L. bulgaricus, L. acidophilus, Bifidus, and L. casei. 

What are keystone strains of bacteria?  
The Oxford dictionary defines keystone species as “species on which other species in an ecosystem largely depend, such that if it were removed, the ecosystem would change drastically.” Similarly, keystone strains of bacteria play a central role in microbiome health. 

How much L. reuteri is in Zoguri? 
Each two-tablespoon dose has at least 300 million CFUs of L. reuteri when it leaves our facilities. 

How should I take Zoguri? 
Adults may take up to 2 tablespoons (28 g) of Zoguri each morning. Start with 1 tablespoon for 3 days and increase to 2 tablespoons for your daily dose if you are not constipated. If constipated at 2 tablespoons, take 1 tablespoon. The more you can take, the more your body will benefit. For children under 6 years of age, ½ teaspoon (4.7 g), and 1 teaspoon (9.3 g) for children aged 6-12 years. Zoguri is safe for children who do not have an intolerance to dairy. As always, consult your child's healthcare provider before starting Zoguri. Before use, stir Zoguri to mix in any excess liquid, which contains nutrient-rich whey. Always use a clean spoon when dipping into the container, and keep Zoguri refrigerated.

Can Zoguri be mixed with any other ingredients? 
Yes! Adding ingredients can enrich your experience. There are many ways to enjoy Zoguri. While some people prefer its natural tangy taste, others enhance the flavor to their liking by adding fruit, honey, olive oil, oregano, pepper or other ingredients to Zoguri before consuming. Adding any of these will not compromise the product's benefits, but be sure not to blend, heat, or freeze Zoguri as the bacteria are living and delicate.  

How should I store Zoguri?  
To maintain optimal freshness and quality, store Zoguri in the refrigerator at temperatures between 34˚F and 42˚F. Although the beneficial bacteria can survive at temperatures just above 100˚F, refrigeration ensures that the dairy base stays fresh and free from unwanted bacterial growth. 

Is Zoguri safe for children? 
Zoguri is safe for children who do not have an intolerance to dairy. As always, consult your child's healthcare provider before starting Zoguri. We suggest ½ teaspoon (4.7 g) for children under 6 years of age and 1 teaspoon (9.3 g) for children 6-12 years of age.  

Can I take Zoguri while pregnant or nursing? 
While there are no known contraindications during pregnancy, consult your healthcare provider before consuming Zoguri while pregnant or nursing. 

Are there any allergens in Zoguri? 
Zoguri’s ingredients are naturally free of gluten, tree nuts, soy, and peanuts. However, since it is fermented from milk, Zoguri is not recommended for individuals with dairy allergies. 

When can I expect to see results with Zoguri? 
Many people have reported increased energy, sleep, and mood within the first week of taking Zoguri. Others have experienced some of these effects after 30 days. Individual results may vary. While everyone may not feel daily improvements, most participants still receive the benefits of reduced sick days, improvements in hand strength, and bone health and immunity, whether or not they notice changes in sleep, energy and mood.  It is recommended to take Zoguri for a minimum of 6 months.

Can Zoguri cause side effects? 
While most people won’t experience side effects from taking probiotics, some may initially experience constipation after starting Zoguri. Many probiotics work by altering the types of bacteria that line your digestive tract. Sometimes, those microorganisms change the way food is digested. For some people, this leads to symptoms like bloating or constipation. This symptom is usually temporary and resolves within a few weeks.   

Is Zoguri approved by the FDA? 
Zoguri is classified as a dietary supplement. It is not a pharmaceutical drug and is not intended to diagnose, treat, cure, or prevent any disease. While drugs require FDA approval, the FDA does not approve dietary supplements for any purpose. 

How long does Zoguri last? 
Each container of Zoguri contains 16 tablespoons. If you take 2 tablespoons (28 g) per day, one container will last 8 days. Each container also has an “open by” date. Once opened, Zoguri should be consumed within 14 days. It should be white to off-white in color and have a naturally tangy taste.

If I have more questions, who do I contact?  
For questions or assistance, please email us at support@biopocrates.com or use our Contact Us form.

ORDERS | SHIPPING | RETURNS

How can I check my order status?  
To check your order status, log in to your Zoguri.com account and select "Manage Subscription.” This allows you to view the current status of your orders, track your deliveries, and make any necessary adjustments to your subscription preferences. 

Each month, you will receive an email notification when your Zoguri order has been shipped. This email will include a tracking number so you can monitor the status of your shipment. These notifications and access options ensure that you stay informed about your Zoguri subscription status and can manage it conveniently online.

How much does shipping cost?  
The cold shipping cost for Zoguri varies depending on your geographical location. When you proceed to check out on the Zoguri website, the shipping cost will be automatically calculated based on your shipping address. This ensures transparency and allows you to see the exact shipping charge before completing your purchase. Cold shipping is free for all orders over $100.

How are my orders shipped?  
Zoguri uses cold packaging materials designed to insulate and protect your products during transit. This ensures that your items arrive in optimal condition, preserving their quality and integrity.

How do I find the tracking number for my order?  
BioPocrates will send you an email notification when your order has been shipped, including the tracking number and a link so you can monitor the status of your shipment.

Log into your Zoguri.com account, select "Manage Subscription," and find the tracking number to track your current shipment.

When will my order ship?  

• First Shipment: Our shipping schedule is optimized to reduce the time your temperature-controlled package is in transit. We ship packages Monday through Thursday. Depending upon where you are located, we may or may not ship on Friday in order to reduce the risk that your cold-shipped box might sit in the elements. Your bill/ship date may be adjusted by up to two business days due to peak heat or extreme cold, no shipping on Sundays, or holidays. 

• Following Shipments: For subsequent orders, you can choose a specific date for them to be shipped. This allows you to customize the shipping schedule according to your preferences. 

You will receive an email notification when your Zoguri order has been shipped. This email will include a tracking number so you can monitor the status of your shipment. 

Do you ship Zoguri outside of the US? 
We currently ship Zoguri only within the United States.

Can I return my product?  
If you have any concerns about your order, please contact support@biopocrates.com. 

Can I cancel my order? 
Yes. To cancel your order, log into your Zoguri.com account and click “Manage Subscription.” From there, you can pause, move, skip a shipment, or cancel an order.

If you have questions about the product or your subscription, contact the BioPocrates support team at support@biopocrates.com. If you're not fully satisfied with the product, BioPocrates offers a no-hassle 100% money-back guarantee for the first 30 days of your subscription. 

What is your returns and refunds policy? 
If you have questions about the product or subscription, contact the BioPocrates support team at support@biopocrates.com. If you're not fully satisfied with the product, BioPocrates offers a no-hassle 100% money-back guarantee for the first 30 days of your subscription. After the first 30 days, your service will continue on a monthly or annual basis.  

Terms: The 30-day period begins from the date of purchase. Refunds will be credited to the original method of payment within 7-10 business days. For more details, view our Refund Policy. 

SUBSCRIPTIONS 

How do I become a Zoguri subscriber?
Visit us at www.zoguri.com to take advantage of our special subscriber rates which include:

• 15% Discount: Subscribers enjoy a 15% discount on Zoguri, leading to significant savings. 
• Guaranteed Monthly Shipment: Members receive a monthly shipment of Zoguri, guaranteed. This ensures you will continue to reap the health benefits of Zoguri without disruption or needing to reorder when you notice that you are low.

Can I change the frequency of my recurring orders? 
Yes, you can view and manage your next shipment date directly in your Zoguri account by selecting "Manage Subscription". Our standard frequency for Zoguri shipments is every 30 days to ensure you receive your order before running out of Zoguri. However, if you find that you have an adequate supply and don’t need your next order right away, you can pause your next shipment.   

To adjust your shipment frequency: 

• Access Your Account: Log in to your Zoguri.com account and select “Manage Subscription”
• Select Shipment Date: Choose to pause your subscription, push back the shipping date, or skip the next shipment. This gives you flexibility in managing your deliveries according to your current needs. 

How can I change my monthly shipment date? 
You can view and manage your next shipment date by logging in to your Zoguri.com account and selecting “Manage Subscription.” This process allows you to manage your Zoguri subscription effectively, ensuring that your orders arrive when you need them and align with your schedule preferences.

Will I be notified when my next order is being processed?  

Yes, each month, you will receive an email notification when your Zoguri order has been shipped. This email will include a tracking number so you can monitor the status of your shipment. 

To manage your shipment, including viewing current and future shipment dates, Log in to your Zoguri.com account and choose "Manage Subscription". This allows you to track your deliveries and make any necessary adjustments to your shipment date preferences. 

These notifications and access options ensure that you stay informed about your Zoguri subscription status and can manage it conveniently online. 

*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.  

 

¹ Molin G, Jeppsson B, Johansson ML, et al. Numerical taxonomy of Lactobacillus spp. associated with healthy and diseased mucosa of the human intestines. J Appl Bacteriol. 1993;74(3):314-323. doi:10.1111/j.1365-2672.1993.tb03031.x 

² Cruchet S, Hirsch S, Villa-López D, et al. Limosilactobacillus reuteri DSM 17938 and ATCC PTA 6475 for the treatment of moderate to severe irritable bowel syndrome in adults: a randomized controlled trial. Front. Gastroenterol. 2024;2:1296048. doi:10.3389/fgstr.2023.1296048