Refund policy
TERMS OF THE 90-DAY SATISFACTION POLICY
The 90-Day Satisfaction Policy is available only to first-time purchasers of ZOGURI and is limited to one refund per customer, household, shipping address, payment method, or account.
You may request a refund for a single order of up to four (4) containers of ZOGURI by emailing support@biopocrates.com within 90 days of receiving your order.
Please include:
- Your order number
- Date of purchase
- Reason for the refund request
The 90-day refund period begins on the date your order is delivered.
Customers must obtain a Return Merchandise Authorization (RMA) number from BioPocrates before returning any product. Returns received without an RMA number may be refused and may not qualify for a refund.
To qualify for a refund, no more than one (1) container may be opened or partially consumed. All remaining containers must be unused and returned to BioPocrates. Customers are responsible for all return shipping costs. Approved returns must be shipped within fourteen (14) days of receiving return instructions from BioPocrates. Refunds will only be processed after the returned product is received and inspected.
If you have any issues, questions, or would like to cancel a subscription, please contact the BioPocrates Team:
Monday - Friday, 8:00 AM - 5:00 PM CT
Phone: 402-201-2475
Email: support@biopocrates.com
DAMAGES, SHIPPING ISSUES, AND LOST PACKAGES
Please inspect your order upon receipt. If you receive the wrong item, please contact us immediately at support@biopocrates.com.
Claims involving damaged shipments should be reported within forty-eight (48) hours of delivery.
Once an order has been shipped, BioPocrates is not responsible for damage, loss, theft, delay, or other issues caused by the shipping carrier. If your package is damaged during transit, lost, stolen, or otherwise affected by the carrier's handling, you must contact the shipping carrier directly to file a claim or request compensation. BioPocrates may provide reasonable assistance by supplying shipment information as needed.
REFUNDS
Once your returned product has been received, inspected, and approved, we will notify you by email.
Refunds will be credited to the original method of payment within 7-10 business days of approval. Refunds are limited to the purchase price of the product for up to four (4) containers and exclude all shipping and handling charges. Any original shipping and handling fees paid by the customer will be deducted from the refund amount. Under no circumstances shall any refund exceed the amount paid for the product itself.
Shipping charges, handling fees, taxes, customs fees, and return shipping costs are non-refundable.
Please note that your bank or credit card provider may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact support@biopocrates.com.
BioPocrates reserves the right to limit, deny, or cancel refunds where it reasonably determines that a customer has abused this policy, acted in bad faith, or otherwise failed to comply with its terms. BioPocrates also reserves the right to deny refund requests that appear fraudulent, abusive, or inconsistent with normal consumer use.
For additional information, please visit our FAQ page.